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Post by account_disabled on Dec 7, 2023 8:37:10 GMT
Hub Enterprise accounts to have up to 5 knowledge bases with distinct branding and content, all within a single HubSpot account. This is very important because companies need a way to support different audiences. Whether it's because they have multiple products, brands, or different customer needs. 3. Ticketing system Job Function Email List While the knowledge base is useful for providing help to customers before they have to seek it, it doesn't solve all problems. For this reason, HubSpot's ticketing system is crucial. Having a support ticket pipeline that allows you to automate responses and routing so everything goes to the right person the first time can be invaluable. It not only helps increase customer satisfaction, but also eliminates wasted time and energy of the support team. customer service 2 With HubSpot's ticketing system.
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